- Warranty service is provided if the customer submits an electronic nominal receipt (by the way, it can be submitted by sending it from the customer’s e-mail to the company’s e-mail).
- The service is carried out only in our ECOX center. The customer should bring it to our center personally.
- Warranty service does not include: device power supply, accessory fixing, replacement, preventing cleaning, device installation, adjustment, exchange and the fix up.
- Products will not undergo warranty service if their defects are caused by the following reasons:
• Improper and unacceptable functioning , careless attitude towards the equipment, mechanical and thermal defects which were caused by an accident
• Incorrect installation and relocation
• The attempts to change and fix up the equipment by unauthorized third party
• The penetration of foreign bodies, insects and liquids into the device
• The deviations from the state technical standards of power supply and telecommunication networks
• The equipment was used for commercial purposes
• The defect was caused by the misconduct of a person not authorized by the ECOX Service Center.
- The Service Center does not replace the device or return the money
- The company’s service center is obliged not to disclose, use or transmit personal data to the devices contained in the memory devices during the warranty service.
- The Service Center reserves the right to keep the device failed for the examination and fix up for approximately 20 working days
- The warranty service of E-scooters and e-bikes purchased from ECOX is provided exclusively for the factory issues with batteries and engines.• Non-guaranteed Service for ECOX Customers can
- Ecox customers can be granted and guaranteed that they will get 20 % discounts for all the products purchased from the company*s online store.
- The purchased product is not subject to warranty service, unless the user has observed the rules of use mentioned in the passport of the given product.
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